We are committed to providing you and your pet with the highest quality products and services. If you are not satisfied with your purchase for any reason, please carefully read the following refund policy:
Refund Policy
If the product you receive is defective, damaged, or does not match your order, you can apply for a refund or exchange within 7 days of receiving the product.
All returned items must be unused and in their original packaging. We do not accept returns of used or damaged items.
Return Process
Please contact our customer service team (contact information at the bottom of the website) for return authorization and specific return instructions before applying for a return.
Once authorized, please send the product back to the following address:
Return Address: 3219 COLLEGE ST SAVANNAH GA 31404
Please include your order number and contact information in the package so we can process your refund request.
Shipping Costs
For returns due to product quality issues, we will cover the shipping costs. If the return is for personal reasons (such as dissatisfaction or a change of mind), you will be responsible for the shipping costs.
Refund Processing Time
Once we receive the returned goods and confirm they meet the refund requirements, we will process your refund request as soon as possible. The refund will be returned via the original payment method, and processing may take up to 5 business days.
Special Circumstances
For certain special items, we may not be able to offer refunds. Please check the product description at the time of purchase for details.
Thank you for your support! If you have any questions or need further assistance, please feel free to contact our customer service team. We look forward to serving you!